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FAQ

What type of products does ttu® Corporation offer?
ttu® corporation is a houseware product manufacturer. We are headquartered in Carson, California.  ttu® manufactures prep, cook, and serve products in variety of materials.


How long have you been in business?
ttu® was established in 1983.


Can I buy stocks in your company? 
No. ttu® corp. is a privately held company.


Where can I buy your products?
ttu® is a family of brands and our various brands are sold in all major retailers in United States, Mexico, Canada and Philippines.  For more detail contact our consumer service department.


Who designs your dinnerware patterns?
ttu® has a full in-house design team located in Carson, California in our headquarters that is responsible for all surface design.


Who designs your packaging?
ttu® has a full service in-house design studio in Carson, California in our headquarters that is responsible for visual communication of our family of brands.


Who designs your products?
ttu® has a team of industrial designers that are located in Carson, California in our headquarters that is responsible for the product design.


Where are your products manufactured?
ttu® products are manufactured in various countries overseas.


What about Quality Control?
ttu® is dedicated to manufacturing and distributing safe, high-quality products to the American consumer. We ensure your safety through extensive testing and quality control procedures. Our products are performance tested before they enter the market. Once in the market, our team of Quality Control Experts ensures that ttu® products meet the high standards you have come to expect.


What kind of payment methods do you accept?
We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

We don’t accept money orders, cashier’s checks, personal checks, or company checks.


How do you ship orders with multiple Product?
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt.


How do you handle out-of-Stock Products?
We will ship your product as it becomes available.

Usually all items are shipped from our warehouse in Carson California using either Fedex or UPS.  All orders are shipped within 3 working days from receipt of your order.

However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


What is your privacy policy?
ttu® corp.  and its family of brands  are committed to respecting  your privacy and recognizing  your need for appropriate protection of personal information you share with us  such as your name, mailing address, email address, telephone number, etc..

ttu® Corp. will not sell, rent or otherwise share your personal information with any other entity outside of this corporation.

At times we will ask you for your personal information such as when you purchase or order a product, subscribe to a service, answer surveys, or participate in contests, sweepstakes or promotions.  This information might include your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.

You may choose not to provide such information.   However if you choose not to provide the information we are requesting, you may not be able to purchase products, or access certain services, or participate in certain offers and contests.

You can review our entire privacy policy by clicking here.


How do we use your personal information?
We use the information you provide for confirming and tracking your order, analyzing trends and statistics, informing you of our new products, services and offers.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

ttu® corp. shopping site uses sophisticated encryption and authentication tools, to protect the security of your personal information.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Links to Third Party Sites
Our website may contain links to third parties.  We are providing these links for your convenience and we have no control over their content or their privacy policies, purchasing and/or return policies.


What is your product return policy?
You can review our return policy by clicking here.


What is your shipping policy?
You can review our shipping policy by clicking here.


Do you charge Taxes on e-commerce orders?
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.